Refunds and cancellations

Stopping your membership

Stop your Mzansi Tenders membership under Billing settings on your Account page, or from the PayFast emails you receive. We stop all future charges straight away and you keep access until the end of the month you've already paid for.

7-day money-back guarantee

If you cancel within 7 days of your first payment for a package, we refund that payment in full, no questions asked. Email Business@mzansitenders.co.za with the email address you log in with, or stop your membership under Billing settings and tell us you'd like the refund. This matches your cooling-off right under the Electronic Communications and Transactions Act.

After that

Monthly fees are not refunded for part-months, because you have full access for the month you paid. If you were charged by mistake, charged twice, or the service was unavailable for a long period, contact us within 30 days and we'll put it right.

Business services and start-up packages

If we haven't started on your order, we refund it in full. Once we've submitted an application to a department, the fee for that service isn't refundable, because the work is done; government fees paid to a department are refunded only by that department. If an application is rejected because of our mistake, we fix it and resubmit at no charge. For the Business Starter and Full Package, services we haven't started are refunded at their listed price, less the included months of the Business package you've used.

AI submission packs and supplier contacts

The R150 AI submission pack for a tender and the R20 supplier contacts for a sector are delivered immediately once paid, so they aren't refundable, except if you were charged twice or the pack failed to appear. Contact us and we'll put it right.

How refunds are paid

Refunds go back to the card you paid with, through PayFast, usually within 5 to 10 business days depending on your bank.